Frequently asked questions

You receive a confirmation email as soon as payment is verified. Your booking page, linked in that email, always shows the live status.

Yes. Checkout is hosted by Paystack and accepts M-Pesa and international cards, charged in Kenyan shillings.

Full refund up to 72 hours before the experience, 50% between 48 and 72 hours, and no refund within 48 hours of the start.

Yes — one free reschedule up to 48 hours before the experience, from your booking page.

Dates open for booking at least 48 hours ahead. If nothing suits, contact us — the guide sometimes opens additional dates.

At most 8 guests. Several experiences take fewer; the limit is shown on each experience page.

The meeting area is listed on each experience page. The exact point is confirmed in your confirmation email, before the day.

The walks are gentle but involve standing and walking for a few hours, often in warm weather. Tell us about any mobility needs when you book and we will plan around them.

No. It is a guided walk with photography-friendly pacing and light. Professional photography services, equipment, and edited portraits are not included.

Within 24 hours. WhatsApp is for quick questions only — bookings are always made through this website.

Experiences run rain or shine unless conditions are unsafe. If the guide cancels for safety, you choose a full refund or a free reschedule.